We’re your strategic partner in contact center transformation — not just a consultant, but an extension of your team.
Expert Guidance. Proven Results. A Partner You Can Trust.
Founded in 2017 by industry veteran Eric Berg, ContactCenterPRO was born from over 30 years of hands-on experience in the contact center space. From frontline agents to executive leadership and ownership, our team has walked in your shoes — and that’s what sets us apart.
What started as deep operational expertise has grown into one of the industry’s most trusted consultancies. Today, we help organizations:
At ContactCenterPRO, we stay with you through every phase of your journey — from initial planning to full implementation and beyond. Whether you're exploring new technologies or reevaluating your outsourcing model, we act as an extension of your team.
Strong, trusted, results-oriented tone aligned with your consulting brand.
CEO & Co-Founder, ContactCenterPRO
With over 30 years of experience in the contact center industry, Eric Berg is a recognized leader in operational strategy, technology transformation, and customer experience innovation. Before founding ContactCenterPRO in 2017, Eric served in key roles across the industry — from frontline management to executive leadership.
Today, Eric leads the mission to simplify complex decisions for companies navigating technology, outsourcing, and performance challenges. His hands-on approach, deep vendor insight, and commitment to long-term client success have made ContactCenterPRO a trusted partner to Fortune 500s and high-growth brands alike.
Co-Founder & Strategic Advisor, ContactCenterPRO
Shane Devitt brings a wealth of industry expertise and a sharp eye for operational excellence. As Co-Founder of ContactCenterPRO, Shane plays a key role in guiding client strategy, vendor alignment, and long-term business transformation.
With a background spanning leadership, outsourcing partnerships, and technology consulting, Shane is known for his practical insights and results-driven mindset. His commitment to building authentic, value-based relationships has helped ContactCenterPRO grow into one of the most trusted names in contact center consulting.
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