Audit – ContactCenterPro

Operational & Technology Audits

The Right BPO Partner Backed by Real Industry Insights

Fast, Unbiased Insights to Optimize Performance

Whether you’re stepping into a new leadership role or looking to scale smartly, a ContactCenterPRO audit delivers the clarity and confidence you need to take action—fast. We’ve led audits trusted by JD Power and Fortune 500 brands, and bring that same precision and expertise to your contact center.

What We Audit

We evaluate every part of your contact center for performance, scalability, and ROI:

Operational & Performance

Agent performance & WFM
Call handling & first-contact resolution
QA, compliance, KPIs, and CX metrics

Vendor & Outsourcing

BPO & vendor performance
SLAs, contracts, pricing & renewal terms
Benchmarking & vendor improvement plans

Technology & Infrastructure

Platforms: CCaaS, WFM, CRM, AI, UCaaS
Omnichannel functionality & self-service
Integration, scalability & cost efficiency

Why Companies Choose an Audit

New Leadership

Gain a full snapshot of operations, agent performance, and CX—without trial and error.

Scaling or Growing Fast

Ensure tech, processes, and staffing are built for scale and efficiency.

Need to Justify Spend

Support investment and budget decisions with hard data and expert analysis.

Poor CX or Agent Performance

Uncover gaps in training, processes, and tech that are hurting customer satisfaction.

Why ContactCenterPRO?

We don’t just help you choose technology — we guide you through every step, from discovery to post-implementation.

30+ Years of Experience

We’ve led contact centers and built audit programs trusted by major enterprises.

Unbiased & Data-Driven

No vendor bias—just honest feedback aligned with your goals.

Post-Audit Partnership

Need help implementing change? We stay with you as your partner.

What You Get

Partnering with ContactCenterPRO means more than just choosing the right tech — it means getting the right results with confidence.

Ready to Optimize Your Contact Center?

Speak with a senior consultant today — no cost, no pressure.